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June’s ‘Local’ Events: One Hot Month

18 May

The June calendar is definitely filling in. It is the most active month in memory. I’ll be attending five events – three in San Francisco, two in San Diego. As Richard Rogers says: “June is bustin’ out all over.” In San Francisco, we’ll be at StreetFight Summit West on June 5. Get a 20% discount if you use Code “BIAKELSEY20.” On June 18, we’ll be at Converge Labs Social-Loco event June 18. Our own event, Mobile Local Media , of course, is June 27. At MLM, Mike Boland has put together a great one day program, uniquely focusing on the big issues surrounding mobile monetization (even more important and timely, perhaps, given Facebook’s revelation that it can’t do as much with mobile monetization as it had initially suggested). MLM will feature VCs Stewart Alsop and David Hornik, and top speakers from Google, Yelp, eBay/PayPal, AT&T, SuperMedia, others. For us, this is where the action is. We’ll do a free webinar around the event on May 22. Register for the Webinar here. Converge Lab’s Social-Loco event, meanwhile, considers how brands work within the social-local ecosystem – a valuable approach. The event will feature social-oriented speakers from Facebook, FourSquare, Nokia, HearSay, Waze and others. Converge is providing a 25% discount to the BIA/Kelsey community. Click here for a direct link to the discount registration. I’ll also be at The San Diego Venture Summit June 6, featuring a discussion with Elevation’s Roger McNamee, and San Diego Interactive Day , which is a strong agency-oriented event June 15. I’ll look forward to seeing speakers from ExactTarget and others there.

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June’s ‘Local’ Events: One Hot Month

 

WIth CEO’s Departure, Yahoo Ends its Fast Shift to New Commerce

18 May

That was quick. Yahoo’ s radical shift to a new Commerce/ Marketplaces strategy – announced in mid April — has abruptly ended with the resignation of CEO and former PayPal head Scott Thompson, and SVP Sam Shrauger, his PayPal colleague who had been brought in last month to implement the plan. As advocates of pursuing “non-advertising” revenues and closed loop marketplaces, I liked parts of the big data-heavy plan, although it was vague. For instance, unique content was being de-emphasized. I also liked that such a radical new vision would buy time with an impatient investor community. A couple of quarters, at least. But Yahoo appears to be locked into several things that would have made it difficult to implement. It controls very few verticals on which to base a marketplaces plan. Autos, health care, real estate, travel, jobs, personals and shopping have been rented out to various companies, and the lengths of the contracts have not been disclosed. It also wasn’t clear what Yahoo was going to do with Yahoo Merchant Solutions, which already provides many of these services. Nor was it clear who would sell the data efforts – a complex and strategic sale.

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WIth CEO’s Departure, Yahoo Ends its Fast Shift to New Commerce

 

So What If Google Previews Count As Active Pages In Google Analytics Real-Time?

16 May

A client pointed out interesting behavior in their Google Analytics Real-Time report – when a user mouses over previews of your site’s URL in the SERP, it is reported in the Top Active Pages report. This may not be a fully-rolled out feature as I cannot replicate it on other accounts I have access to. Here’s how it gets triggered: 1. Open up the Real-Time report in GA 2. Search Google for your site using a site: query (e.g. site:domain.com/directory) – it seems to work only if you search for a specific directory v. the entire domain 3. Hover your mouse over the preview arrows for one of the results until the preview of the cached page appears 4. Check out the Real-Time Top Active Pages report and the URL you previewed should pop up there shortly This feature makes sense as previewing a page is an active interaction with your site, but it’s not quite the same as a person actually going to your site. If this is a true feature, my initial take is that interactions with Google Previews will eventually factor somehow into the ranking algorithm as another measure of Engagement. For example, if a user previews your URL and doesn’t click, that could count against you, perhaps even more than if they just didn’t click your URL from the results. It’s kind of like sampling the food and spitting it out, right? And those URLs that convert Previews into clicks likely will do better in the rankings. In the last redesign you did for your site, how many of you took how the pages will show up in Google Previews into account? Don’t all jump in at once…

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So What If Google Previews Count As Active Pages In Google Analytics Real-Time?

 

Bookshelf: Constant Contact CEO Gail Goodman’s ‘Engagement Marketing’

14 May

Explaining the basics of local and social marketing to clients and prospects is a tough task for companies, who might come off as patronizing. Why not give them a book? A couple of years ago, Yodle CEO Court Cunningham wrote Local Online Advertising for Dummies , which did a great job explaining local advertiser options. Now, Constant Contact CEO Gail Goodman has done the same for social media. Goodman calls it: “ Engagement Marketing: How Small Business Wins in a Socially Connected World. ” As industry analysts, we look to Goodman for all kinds of insights into SMBs at every level. This book is more geared towards the basics of the engagement marketing cycle — as a means of managing good word of mouth. Goodman defines the cycle as providing the “Wow! Experience”; Enticing customers to stay in touch; and Engaging customers via social media. She emphasizes that SMBs really need to develop nuance when they are applying messaging via email, Facebook, Twitter, LinkedIn and G+. Each has different strengths. While a lot of SMBs don’t think they really have much to say – a real problem in working with them for social media — Goodman provides insights into possible subjects, and case studies on how and when to apply social media techniques, including discussions, promotions, events, polls/surveys, shared information and news and announcements.

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Bookshelf: Constant Contact CEO Gail Goodman’s ‘Engagement Marketing’

 

Linkbuilding Ain’t Marketing

14 May

Well at least a lot of the linkbuilding I see going on isn’t.  But it can be. Which is why I wrote 5 Local Linkbuilding Ideas for the Post-Penguin/Panda Era And I wanted an excuse to put up ridiculous dog pics on SearchEngineLand.

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Linkbuilding Ain’t Marketing

 

Groupon Rewards Rolls Out Nationally

12 May

Groupon Rewards — “the easiest rewards program in the world” — rolled out nationally this week after tests in 36 markets that began in October. The product is Groupon’s answer to the emerging “transaction marketing” space that many believe will be the natural successor to the daily deals business. BIA/Kelsey Marketplaces has counted more than 24 vendors vying in this segment, with solutions ranging from Cartera to Swipely . In Groupon’s model, consumers register a credit or debit card with Groupon. Every time they shop at a participating merchant, they can get points that can be applied to a Groupon at the merchant. Spending is automatically tracked, and reward vouchers are unlocked when goals are hit. Merchants set reward terms, such as free deserts or spa treatments after a certain number of trips or dollars spent. They don’t need to participate in Groupon’s voucher business, but Groupon gets a commission based on the value of the reward when it is redeemed. As part of Rewards, merchants receive reports assessing the profitability of their Groupon campaigns. A full report is being issued for our Marketplaces clients.

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Groupon Rewards Rolls Out Nationally

 

Going Negative on Negative SEO

11 May

Awesome discussion on Aaron Wall’s post,  Yes, Negative SEO Techniques Do Work on Google , between Aaron, Danny Sullivan and a bunch of experienced SEOs who are not crazy about the collateral damage of the Penguin Update.  The parts about small businesses and SEO ring particularly true, from both sides of the debate: AndrewL : there’s never any mention of small to medium businesses and other vulnerable sites in regards to negative SEO. There’s a bizarre assumption that all sites are “pundit” sites and all we have to do is keep blogging away writing “remarkable content”. What about the small business that has a fantastic product or service but maybe their area of business isn’t going to win them links so easily? They’re caught between a rock and a hard place – they have to go near those margins you mention Aaron – just to get off the ground. I’m sure Rand or someone similar would condascend to suggest they create some cheesy viral video or whatnot to bait links, but really come on – asking companies to jump through arbitrary hoops (even you might say, prostitute themselves) just because Google’s algorithm can’t identify quality businesses is a ridiculous game that’s gone on too long now – in fact, it’s a deception. *** Aaron Wall : now it is super easy to torch small businesses *super easy* and they have no way to legitimately defend themselves. Compare that to Google’s approach when the NYT highlighted massive link buying from big businesses. In one case Google says they detected it and discounted it & in the other Google claims to detect it and penalizes for it . *** AndrewL : this change means the smallest and poorest businesses have been hit with the latest updates because they could only afford this kind of marketing – I’m talking real businesses here that offer good services and products, but they were hit because they can’t afford the hours in the day to write “remarkable content” and become some kind of austere authority, nor do I think their websites even warrant such arbitrary means-to-a-ranking content writing when it’s their product or service that their market is interested in, not a bloated brochure. Now Google deem such businesses as “webspam”, and I guess you do too. Does it not concern you that the smallest and poorest get hit the hardest with these updates, and that every update ushers in more passes to big business? *** Danny Sullivan : no one — I’m sorry but no one — can say that “the large majority of small and medium businesses relied on cheap links.” There are literally millions of small and medium sized businesses out there. Do you think that most of those are doing any SEO at all? Whenever I see stats, there’s still a long way to go for that adoption. I think it’s fair to say there’s a substantial number of SMBs that one way or another thrived on poor links. Cheap implies some were bought. It’s been no secret Google doesn’t like paid links. The fact it’s now cracking down on them, what’s your solution? That should be reversed? Perhaps an amnesty? And the SMBs that didn’t go that route now perhaps being rewarded. They get punished?.. How you approach SEO will vary. There’s no one size fits all solution. I do see plenty of SMBs thriving and surviving in my search results each day. So the question is, if you were hit, what do you do to be one of those.   The small businesses that so many in forums are worrying that Google is screwing them over with the Penguin Update? There’s no magic search fairy coming for them. …what those businesses need are practical, realistic advice about the sad situation some of them find themselves in now. And that advice isn’t that so many just tanked because of negative SEO, so that’s a problem that needs to be fixed. The advice, I’m arguing, is that the bulk of what I’ve seen so far has been people hit because they’ve been spamming The whole thing is worth a read.  Besides the SMB issues, there are some great points about Google’s abuse of power, the role of “white hat” SEOs and those who write about it and whether or not they are just dupes of Google, etc. One thing I’ve got to say as a confirmed dupe of Google, the whole “if you really knew SEO you wouldn’t be doing it for clients and you wouldn’t be spouting Google’s best practices” thing is getting a bit old.  I get Aaron’s analysis of why SEOs have an incentive to sell services to big brands and agree with a lot of it.  All other things being equal, it’s easier to move the needle on organic traffic and revenue with trusted sites, but all other things are not equal, and big brands often need just as much help, if not more, to get their SEO acts together.

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Going Negative on Negative SEO

 

Why Google+ Still Has A Ways To Go…

11 May

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Why Google+ Still Has A Ways To Go…

 

Bing Really Gets Social…

10 May

 

A Preview of Street Fight Summit West (June 5, San Francisco)

08 May

The local event calendars are filling up. A new event we’ll be attending is The Street Fight Summit West, which in June 5 at Bently Reserve in San Francisco, a classy location. Street Fight head Laura Rich tells us that the event will be more tech-oriented than the company’s two day East Coast event, which takes place in late October, and is inevitably more media oriented. Both events ultimately aim to reflect the latest in hyperlocal developments. Among the 30 speakers set to present are a number of our friends, including Topix CEO Chris Tolles, AOL Local SVP Mark Josephson, Where CEO Walt Doyle, Closely CEO Perry Evans, local pioneer Rick Blair, local and tech news pioneer Jon Weber, and Yelp Biz Dev leader Mike Ghaffry. There are also many companies that we are looking forward to learning about; and a Merger & Acquisition panel. Readers can get a 20 % off rate using this code: BIAKELSEY20. Click here to register.

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A Preview of Street Fight Summit West (June 5, San Francisco)